You asked, and Juzo answered! We compiled some of our social media followers’ frequently asked questions. We also included links to helpful resources with more information about available insurance coverage, caring for compression garments, donning, doffing and more. If you still have questions, leave a comment on the post.
Q. How do I order or purchase Juzo compression garments?
A. Proper fit is extremely important for medial compression garments, so the best option is to find a certified Juzo fitter in your area that sells Juzo products. The easiest way to do this is on the Juzo website. If there isn’t a Juzo dealer in your area, email support@juzousa.com for additional options.
Q. How to order Juzo products if I live outside the U.S.
A. Juzo has subsidiaries in other countries. Follow this link to see if we have one in your country or email info@juzo.de.
Q. Can I order Juzo products online?
A. Juzo does not sell direct to consumers, but there are several online distributors that carry our products. If you search “Juzo compression garments,” you should find them. If they don’t carry the compression garment you need, look for a dealer in your area via the Juzo website.
Q. Do you need a prescription to order a medical compression garment?
A. The answer is yes and no. You can order many Juzo medical compression products without a prescription, but it’s recommended to receive the appropriate dosage from a medical provider. Also, many insurance companies require a prescription if you want to be reimbursed for your medical compression garment. Lymphedema patients are eligible for coverage with the passing of the Lymphedema Treatment Act (LTA) in 2024. An important component of eligibility for coverage through the LTA is that you must have a documented prescription for medical grade compression.
Q. Will insurance help pay for compression?
A. Insurance coverage varies depending on your insurance policy, provider and your diagnosis. If you have lymphedema, the LTA makes you eligible for coverage through Medicare. Read this article for more information specific to the LTA and available coverage.
Q. Is there a way to more easily put on compression garments?
A. A certified Juzo fitter and/or lymphedema therapist can walk you through best practices for donning/doffing your Juzo compression garment. We also have helpful videos available on our YouTube channel. Click here to watch.
Q. How tight should I make my Juzo Compression Wrap?
A. We recommend a firm amount of compression, like a hug on your arm or leg. However, the compression should never be painful, in any way. The straps are adjustable, so remember to adjust the straps throughout the day if they feel looser after being worn for several hours. Watch this video for guidance on donning a lower extremity wrap.
Q. What should I do if my compression garment rolls down?
A. A properly fitted medical compression garment should stay in place. If your garment is rolling down, there are a few things to consider. First, make sure you are machine washing and machine drying your garment after wearing (yes, after every wear). The elastomers can get stretched out after wearing it, which can make it loose. This is why you should have at least two garments, so you can “wash one/wear one.” Also, be sure to understand the proper placement of the garment. If the garment is not put on the way it is meant to be worn, it can also cause rolling.
Made-to-measure (or custom) compression garments have options that help prevent binding or rolling on a garment. Talk with your fitter about a “high rise back” or a “slant top” as an option that allows for the fabric in the back or sides of the garment to come up higher in the back or sides.
Q. Is there anywhere online I can find information on sizing, specifically the width of the calf and the width of the thigh for your thigh high stockings?
A. Shopping for compression garments can be tricky.It’s important to find the right size, compression level and style to help manage your condition—whether it’s lymphedema, lipedema, venous insufficiency or other circulatory issues. Certified fitters and medical professionals are able to help find your proper size based on your precise measurements. We recommend being fit for your compression garment by a compression expert every six months. Juzo developed best practice guidelines for purchasing compression stockings, socks and sleeves. Follow these steps to help ensure a great experience.
Q. Where can you find pricing for compression garments?
A. Since Juzo doesn’t sell direct to consumers, we don’t have price lists available. The business or healthcare organization that orders your compression garment can provide pricing.
Q. What’s the best way to wash my Juzo compression garments?
A. Washing your Juzo compression garments is easy. We recommend using a garment bag to launder your garment. Place your garment with the rest of your laundry on the low temperature setting in your washing machine. Remember to use a “free and clear” detergent that doesn’t have fragrance, fabric softener or bleach. Use your dryer on the low temperature setting to dry your garment. Remember to wash and dry your product after each use. Read some other tips for caring for your compression garment.
Do you have a question not answered above? Read our additional FAQs online. You also can submit a question to lymphedema therapist John Jordi as part of our Dear John video series or watch the video archives. Be sure to check out the Juzo YouTube Channel for more information on Juzo products and medical compression.
Follow us on Instagram, @JuzoCompression, and Facebook to learn more about Juzo products, programs and ways we support the lymphedema community.